We are looking for personable and enthusiastic Business Engagement Officers, to join our growing engagement team. Reporting to the Business Engagement Manager, you’ll be responsible for ensuring that our businesses receive the best quality service from their investment, meeting with them on a regular basis to provide them information on projects, campaigns, members benefits and events. You will encourage businesses to get involved in FOR Cardiff activities and encourage collaboration among member businesses. You will be the face of FOR Cardiff, acting as a conduit between us and our members to ensure that Cardiff continually improves for its businesses and their employees.
To apply for this position please send a cover letter explaining your suitability for the role and your CV to recruitment@forcardiff.com before the deadline of 5pm on the 28th of October
If you have any questions please contact Business Engagement Manager Rhian Reynolds via rhian@forcardiff.com to discuss
Job Title: Business Engagement Officer
Responsible to: Business Engagement Manager
Salary: £24,000pa with a bonus of up to 4% related to performance against set KPIs
Other Benefits: Optional BUPA healthcare, access to company shared Laguna Pool & Gym passes
Annual Leave Entitlement: 25 days per year plus all bank holidays
Hours: 37.5 hours per week, Monday to Friday – some occasional evening and weekend work may be required.
Contract Type: Fixed term to November 2026
Location: FOR Cardiff offices as the main workplace but with regular meetings at city centre businesses. An agile working policy is in place following the completion of a successful probation period.
Key Responsibilities:
- Develop and own relationships with an assigned portfolio of FOR Cardiff levy payers
- Ensure levy payers receive a return on their investment in FOR Cardiff and aware of the opportunities that BID membership provides
- Pro-actively target historically disengaged levy payers to raise awareness of FOR Cardiff and create pro-active members
- Act as a conduit for feedback and recommendations from levy payers to the FOR Cardiff management team
- Act as an advocate for the work of FOR Cardiff across the city centre
- Communicate effectively with levy payers across multiple sectors and at various levels of seniority
- Maintain accurate records of relationships and ensure key points of contact are up to date
- Support levy payers with day-to-day issues wherever possible, within the scope of FOR Cardiff’s business plan.
- When required, liaise with third party organisations (e.g., the council, charities, and training providers) to implement positive changes for levy payers and the city centre.
- Represent FOR Cardiff as appropriate at external events which may include networking events, conferences, multi-stakeholder meetings and any other relevant formats
- Assist in specific project delivery as tasked by the Head of Projects & Engagement or the Executive Director
- Be well informed on key industry issues relevant to business portfolio
- Any other duties as may be reasonably required
Key Skills:
Essential
- Previous experience of account management and/or customer service management
- Excellent organisational skills and strong attention to detail
- Clear and confident communication skills including experience making presentations
- Computer literate with good MS Office skills and ideally experience of a web-based database
- Ability to work under your own initiative
- Pro-active approach to problem solving
- Socially confident, personable, and approachable
Desirable
- Ability to communicate in Welsh